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WE AT RedTail Group ARE COMMITTED TO PROTECTING YOUR PRIVACY. THIS PRIVACY POLICY APPLIES TO ALL OUR WEBSITES (UNDER THE MAIN DOMAIN AND SUB-DOMAINS OF www.redtailrestoration.com ) OWNED AND CONTROLLED BY RedTail Group.

THIS PRIVACY POLICY GOVERNS OUR DATA COLLECTION, PROCESSING AND USAGE PRACTICES. IT ALSO DESCRIBES YOUR CHOICES REGARDING USE, ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE WITH THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY, YOU SHOULD NOT USE THE WEBSITES OR THE SUBSCRIPTION SERVICE.WE PERIODICALLY UPDATE THIS PRIVACY POLICY. WE WILL POST ANY PRIVACY POLICY CHANGES ON THIS PAGE AND, IF THE CHANGES ARE SIGNIFICANT, WE WILL PROVIDE A MORE PROMINENT NOTICE BY SENDING YOU AN EMAIL NOTIFICATION. WHILE WE WILL NOTIFY YOU OF ANY MATERIAL CHANGES TO THIS PRIVACY POLICY, WE ENCOURAGE YOU TO REVIEW THIS PRIVACY POLICY PERIODICALLY.

1. What information does RedTail Group Collect From You?

When either ordering or registering on our site, you may be asked to enter your name, mailing address, email address, phone number or other details to assist with processing your request. We also collect IP addresses and geo-location data automatically.

2. When Does RedTail Group Collect Information?

We collect the information when you land/register on our site, place an order, subscribe to our newsletter, complete an online form, or provide us with feedback on our products and/or services.

3. How does RedTail Group use your information?

We may use the information provided by you when you register, make a purchase, sign-up for our newsletter, respond to a survey/marketing communication, surf the website, complete an online form, or use other site features:

To allow us to deliver the type of content and/or products in which you are most interested.

To improve our website, as a means of providing better customer service (email or phone inquiries).

To improve our response time to customer service requests.

To administer a marketing promotion or other site feature.

To quickly process your orders and inquiries.

To ask for ratings and reviews of services or products.

Our website is scanned on a regular basis using standard Malware Scanning for security leaks and vulnerabilities to ensure visits to our site are as safe as possible. Personal information is contained behind secured networks with accessibility by a limited number of persons, all of which have special access rights, and are required to keep personal information confidential. In addition, all sensitive information (including credit card numbers) are encrypted using Secure Socket Layer (SSL). Transactions are not stored, nor processed on our servers.

4. Does RedTail Group use cookies?

Yes, this site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymity tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us.

5. RedTail Group uses cookies to:

Understand and save user’s preferences for future visits to our site.

You can choose to either have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies.

You can do this through your browser settings. For assistance, look at your browser’s Help menu to manage your cookies.

If you disable cookies, some of our features will also be disabled.

6. Third-party disclosure:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, unless we provide users with advance notice.

This does not include website hosting partners, and other parties who assist us in operating our website, conducting business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

We do not include or offer third-party products or services on our website.

We, along with third-party vendors like Google and Facebook, use first-party cookies (such as Google Analytics, Facebook Pixel) to compile data regarding user interactions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

7. Your email address is collected to:

Send information regarding new products or services

Provide updates on your order

Respond to requests or questions

Process orders

Market to our mailing list, prior customers, and to send newsletters

8. How to Opt Out of Marketing:

You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:

Click ‘unsubscribe’ or update preferences in any email communication we send

Email us at [email protected]

9. Data Retention Policy:

Redtail Home Services Experts seeks to ensure that it retains only data necessary to effectively conduct its program activities and work in fulfilment of its mission. The need to retain data varies widely with the type of data and the purpose for which it was collected. Redtail Home Services Experts strives to ensure that data is only retained for the period necessary to fulfil the purpose for which it was collected and is fully deleted when no longer required. This policy sets forth Redtail Home Services Experts guidelines on data retention and is to be consistently applied throughout the organization.

Scope

This policy covers all data collected by Redtail Home Services Experts and stored on Redtail Home Services Experts owned or leased systems and media, regardless of location. It applies to both data collected and held electronically (including photographs, video and audio recordings) and data that is collected and held as hard copy or paper files. The need to retain certain information may be mandated by federal or local law, federal regulations and legitimate business purposes, as well as the EU General Data Protection Regulation (GDPR).

Reasons for Data Retention

Redtail Home Services Experts retains only that data that is necessary to effectively conduct its program activities, fulfill its mission and comply with applicable laws and regulations. Reasons for data retention include:

Providing an ongoing service to the data subject (e.g. sending a newsletter, publication or ongoing program updates to an individual, ongoing training or participation in Redtail Home Services Experts’s programs, processing of employee payroll and other benefits)

Compliance with applicable laws and regulations associated with financial and programmatic reporting by Redtail Home Services Experts to its funding agencies and other donors

Compliance with applicable labor, tax and immigration laws

Other regulatory requirements

Security incident or other investigation

Intellectual property preservation

Litigation

Data Duplication

Redtail Home Services Experts seeks to avoid duplication in data storage whenever possible, though there may be instances in which for programmatic or other business reasons it is necessary for data to be held in more than one place. This policy applies to all data in Redtail Home Services Experts' possession, including duplicate copies of data.

Retention Requirements

Redtail Home Services Experts has set the following guidelines for retaining all personal data as defined in the Institute’s data privacy policy.

Website visitor data will be retained as long as necessary to provide the service requested/initiated through the Redtail Home Services Experts website.

Contributor data will be retained for the year in which the individual has contributed and then for 30 days after the date of the last contribution. Financial information will not be retained longer than is necessary to process a single transaction.

Event participant data will be retained for the period of the event, including any follow up activities, such as the distribution of reports, plus a period of 30 days;

Program participant data (including sign in sheets) will be retained for the duration of the grant agreement that financed the program plus any additional time required under the terms of the grant agreement.

Personal data of subgrantees, subcontractors and vendors will be kept for the duration of the contract or agreement.

Employee data will be held for the duration of employment and then 30 days after the last day of employment.

Data associated with employee wages, leave and pension shall be held for the period of employment plus 30 days, with the exception of pension eligibility and retirement beneficiary data which shall be kept for 30 days.

Recruitment data, including interview notes of unsuccessful applicants, will be held for 30 days after the closing of the position recruitment process.

Consultant (both paid and pro bono) data will be held for the duration of the consulting contract plus 30 days after the end of the consultancy.

Board member data will be held for the duration of service on the Board plus for 30 days after the end of the member’s term.

Data associated with tax payments (including payroll, corporate and VAT) will be held for 30 days.

Operational data related to program proposals, reporting and program management will be held for the period required by the Redtail Home Services Experts donor, but not more than 30 days.

Data Destruction

Data destruction ensures that Redtail Home Services Experts manages the data it controls and processes it in an efficient and responsible manner. When the retention period for the data as outlined above expires, Redtail Home Services Experts will actively destroy the data covered by this policy. If an individual believes that there exists a legitimate business reason why certain data should not be destroyed at the end of a retention period, he or she should identify this data to his/her supervisor and provide information as to why the data should not be destroyed. Any exceptions to this data retention policy must be approved by Redtail Home Services Experts' data protection offer in consultation with legal counsel. In rare circumstances, a litigation hold may be issued by legal counsel prohibiting the destruction of certain documents. A litigation hold remains in effect until released by legal counsel and prohibits the destruction of data subject to the hold. Your data will be deleted upon request, please contact us at [email protected] to request deletion.